The NESIC Group regards compliance not only as the observance of laws and regulations, but as a broader concept that includes social norms and common sense. We believe it is important to maintain the reputation and trust we acquire from society as a sound company, and to seek to improve the corporate value of the NESIC Group as a whole, by having each employee fulfill their social responsibility with a strong sense of ethics. Based on this approach, we work to promote compliance with the goal of moving from the “cultivation” stage of compliance to that of “cultural level.”
Charter of Corporate Behavior, Code of Conduct and Compliance Education
The Charter of Corporate Behavior clearly states the issues that we should proactively address in order to meet our corporate social responsibilities. With that as a foundation, the Code of Conduct has been established to help ensure that individual employees make decisions, and act, responsibly at all times.
Clear understanding of the Code of Conduct is promoted through annual businessperson education held in a face-to-face format, and through job-level specific group education, as well as online programs for all employees. In addition, numerous education programs are conducted on topics such as the Subcontract Act, the Construction Industry Act, the Worker Dispatching Act, and fair trade.
Corporate Ethics Hotline
The NESIC Group has established its Corporate Ethics Hotline, so that compliance problems in corporate activities may be discovered early on and ethical problems and legal violations may be prevented altogether. The Corporate Ethics Hotline is an internal reporting and consultation resource for employees to use when they are concerned that certain behavior may be in violation of laws, regulations, internal rules, or social norms, and, for any reason, feel they cannot consult with their supervisor or relevant departments.
Compliance Awareness Survey of Employees
A survey of employees is conducted to gauge their awareness of compliance and determine the extent to which compliance awareness has taken hold within the NESIC Group in Japan.
Results of these surveys are compared to those from similar surveys at other companies to assess compliance awareness for the NESIC Group as a whole, and within individual organizations, and then develop organization-level improvement measures.
To ensure sustainable development as a company, the NESIC Group needs to take appropriate measures to ascertain all manner of internal and external risks related to their business activities, perform risk assessments, take countermeasures against those risks, assess the implementation status of the risk countermeasures, and make improvements. Further, in the event that a risk manifests itself, it is ecessary to quickly gather information, ascertain the situation and take steps to minimize damage or injury due to the risk occurring. We engage in risk management based on this approach.
Advancing Risk Management
The Management Quality Improvement Committee comes together for quarterly meetings at which it hears reports by marketing and sales units, operations units, subcommittees and other bodies on improvement measures taken and risks identified. The committee then considers and discusses actions to take going forward.
Three high-priority risks identified by the Management Quality Improvement Committee for the fiscal year ended March 31, 2017 are given below. The marketing and sales unit, operations units, and corporate staff are now working together to prevent these risks from being realized.
Risk Management Activities
NESIC engages in activities to prevent major risks from manifesting. Every year, NESIC identifies business risks that are unique to the nature of operations at internal departments and Group companies, organizational risks that are shared by multiple departments and Group companies, and risks that must be systemically avoided based on laws, regulations, internal rules, and manuals. These risks are effectively managed in a PDCA cycle.
Internal Whistleblowing System
Based on the Whistleblower Protection Act, NESIC and Group companies maintain an effective internal whistleblowing system, which includes the Corporate Ethics Hotline and the Sexual Harassment and Human Relationships Hotline, based on internal rules.
NESIC promotes use of the internal whistleblowing system through training, education, and its internal website.
Corporate Ethics Hotline
While engaging in their work duties, employees may have questions regarding laws, regulations, internal rules, and other social norms. If for some reason they are unable to consult with their superiors or relevant departments, employees have the option of reporting matters and seeking advice through the Corporate Ethics Hotline.
Sexual Harassment and Human Relationships Hotline
This hotline offers consultations for employees distressed about human relationships, or who have experienced sexual or power harassment in their work relationships.
The internal whistleblowing system was utilized a total of 90 times during FY2018, including 22 times through the Corporate Ethics Hotline and 68 times through the Sexual Harassment and Human Relationships Hotline. The matters brought to light through the system are being properly evaluated and dealt with.