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Privacy Policy

Japanese

Privacy Policy

Established on July 30, 2004
Updated on June 23, 2017

Yushi Ushijima
President
NEC Networks & System Integration Corporation


NEC Networks & System Integration Corporation (hereinafter referred to as the “Company”) will, as a partner of its customers, strive to increase customer value, create convenient and plentiful society, establish a network that safely connects people with people, and build a bridge for a new era. As such, the Company will consider it the Company’s social responsibility to appropriately protect personal information (including individual number; hereinafter the same applies) and establish, carry out and maintain the privacy policy set forth below.

  1. The Company will appoint a responsible person at each department handling personal information by taking into consideration the Company’s business structure, and will acquire, use and provide appropriate personal information in accordance with the Personal Information Protection Management Systems Requirements (Japanese Industrial Standard JISQ15001: 2006). The Company will in particular take appropriate measures to ensure that personal information is not handled beyond the scope necessary for the achievement of the purpose of use specified.
  2. The Company will comply with laws and regulations, guidelines established by the State and other standards relating to handling of personal information.
  3. The Company will endeavor to prevent and remedy the leakage, loss or damage of personal information handled by the Company by taking appropriate and necessary security control actions (security measures).
  4. The Company will accept and appropriately respond to complaints and consultations from persons with regard to the handling of personal information and the Company’s personal information protection management system. You are kindly requested to contact the Company’s consultation office, which will be made known in advance.
  5. The Company will endeavor to continually improve its personal information protection management system including this Policy.

A. Matters to be Announced Based on Japan Industrial Standard (JIS Q 15001:2006)

1. Purpose of Use of Personal Information

We make announcement of the purposes of use of personal information acquired by the Company for each type of personal information classified in the table below.

Type of Personal Information Purpose of Use
  1. Personal information concerning customers
The purposes of use below in office solutions, network solutions, contact center, mobile wireless line business, security solution, cloud service, environment/energy-saving solutions, and infrastructure work, support service, sale of devices, etc. related to the above solutions
  • Provision of information on goods and services, invitations to seminars, exhibits and events, notification of sales and service counter, etc., by direct mail, electronic mail, telephone, etc.
  • Investigation, analysis, etc. of development of better goods and services
  • Provision of maintenance, support, etc.
  • Communication, cooperation, negotiation with customers, performance of contracts with customers, and request for performance of contracts
  • Identity confirmation at the time of receipt of application for telecommunication services
  • Intermediation, brokerage, etc. between customers and transaction partners
  • Management of entry to and exit from the Company facilities
    We may entrust the handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within the scope necessary for the above purpose.
  1. Personal information concerning transaction partners
  • Communication, cooperation, negotiation with transaction partners, performance of contracts with transaction partners, and request for performance of contracts with transaction partners, in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sales of devices, etc. related to the above solutions
We may entrust the handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within the scope necessary for the above purpose
  1. Personal information entrusted from transaction partners
  • Communications, cooperation, negotiations with transaction partners, performance of contracts with transaction partners, and requests for performance of contracts with transaction partners, in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sales of devices, etc. related to the above solutions, and identity confirmation at the time of receipt of application for telecommunication services
  1. Personal information concerning shareholders
  • For the exercise of rights and performance of obligations based on the Companies Act
  • For the provision by the Company of benefits relating to the status as a shareholder
  • For the implementation of policies for ensuring smooth relations between shareholders and the Company, particularly from the standpoint of the relations between members of the Association and the Association
  • Management of shareholders for preparation of shareholder data, etc. based on the prescribed criteria under laws and regulations
  1. Personal information concerning persons who participated in events
  • Notification to participants, provision of information related to events
  • Provision of information on related goods or services, and performance of investigation, analysis, publicity, advertising work, etc. entrusted from transaction partners, in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sale of devices, etc. related to the above solutions
  • For the implementation of social action programs and for the publicity of activities thereof
We may entrust the handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within a necessary scope for the above purpose.
  1. Personal information concerning persons wishing to be employed  by the Company
  • Notification to persons wishing to be employed by the Company, provision of information, and screening for employment
  • Improvement of the Company Website designed for persons wishing to be employed by the Company
  • When we give notice of, or make public, a purpose of use different from the purposes of use above individually at the acquisition of personal information, we will use personal information for that purpose.
  • When we are requested to disclose personal information under a law or regulation by a court, law enforcement agency or any other public agency, we may provide personal information to such pubic agency.
  • We may record the content of telephone inquiries to the Company, as part of our maintenance and support services, for the purposes of use below:
  1. For accurately recording the details of a failure reported by a customer after the end of a telephone call
  2. For confirming the content of a telephone call of a customer, whenever necessary, after the end of the telephone call, for ensuring that accurate internal communication is performed when another department of the Company responds to the customer
  3. For utilizing the records at a later date for the evaluation and training of personnel who answer telephone calls and for the improvement of the quality of customer call handling

2. Matters Concerning Personal Information Subject to Disclosure

We make announcements as follows concerning the “Personal Information Subject to Disclosure”.

1. Name of the Company: NEC Networks & System Integration Corporation

2. Personal Information Protection Administrator

Title Chairman of Information Security Committee
Contact Address Refer to the Personal Information Protection General Service Office(Paragraph D below)

3. Purposes of Use of all Personal Information Subject to Disclosure

As classified in the table below, we make announcements of the purposes of use of all Personal Information Subject to Disclosure according to each type of such Personal Information Subject to Disclosure (excluding the cases falling under Paragraph 4, Items (1) through (3) of Article 18 of the Act on the Protection of Personal Information)

Type of Personal Information Purpose of Use
  1. Personal information concerning customers
The purposes of use below in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sale of devices, etc. related to the above solutions
  • Provision of information on goods and services, invitations to seminars, exhibits and events, notifications of sales/service counter, etc., by direct mail, electronic mail, telephone, etc.
  • Investigation, analysis, etc. of development of better goods and services
  • Provision of maintenance, support, etc.
  • Communications, cooperation, negotiations with customers, performance of contracts with customers, and requests for performance of contracts
  • Intermediation, brokerage, etc. between customers and transaction partners 
  • Management of entry to and exit from the Company facilities
    We may entrust the handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within the scope necessary for the above purpose.
  1. Personal information concerning transaction partners
  • Communications, cooperation, negotiations with transaction partners, performance of contracts with transaction partners, and requests for performance of contracts, in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sales of devices, etc. related to the above solutions
We may entrust handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within a necessary scope for the above purpose.
  1. Personal information concerning shareholders
  • For the exercise of rights and performance of obligations based on the Companies Act
  • For the provision by the Company of benefits relating to the status as a shareholder
  • For the implementation of policies for ensuring smooth relations between shareholders and the Company, particularly from the standpoint of relations between members of the Association and the Association
  • Management of shareholders for preparation of shareholder data, etc. based on the prescribed criteria under laws and regulations
  1. Personal information concerning persons who participated in events
  • Notification to participants, provision of information related to events
  • Provision of information on related goods or services, and performance of investigation, analysis, publicity, advertising work, etc. entrusted from transaction partners, in office solutions, network solutions, contact centers, mobile wireless line business, security solutions, cloud services, environment/energy-saving solutions, and infrastructure work, support services, sales of devices, etc. related to the above solutions
  • For the implementation of social action programs and for the publicity of activities thereof
We may entrust handling of personal information to our group companies, NEC, NEC group companies, sales stores and transaction partners within a necessary scope for the above purpose.
  1. Personal information of persons wishing to be employed by the Company
  • Notification to persons wishing to be employed by the Company, provision of information to such persons, and screening of such persons for employment
  • Improvement of the Company Website designed for persons wishing to be employed by the Company
  1. Personal information for persons making inquiries or visits to the Company, other than those under Items 1 through 5 above
  • Notification to these persons, response to and management of these persons, delivery of related materials to these persons

We may record the content of telephone calls of making inquiries to the Company, as a part of our maintenance and support services, for the purposes of use below:

  1. For accurately recording the content of a failure reported by a customer after the end of a telephone call
  2. For confirming the content of a telephone call of a customer, whenever necessary, after the end of such telephone call, for ensuring that accurate internal communication is performed when another department of the Company responds to the customer
  3. For utilizing the records at a later date for the evaluation and training of personnel who answer telephone calls and for the improvement of the quality of customer call handling

4. Contact Address for Complaints concerning Handling of Personal Information Subject to Disclosure

With regard to complaints concerning the handling of personal information subject to disclosure, you are kindly requested to contact the Personal Information Protection General Service Office (Paragraph D below).

5. Procedure to Meet Request for Disclosure, etc.

The procedure of responding to request for disclosure, etc. of personal information subject to disclosure is described in the “Matters Concerning Procedure, etc.to Meet Request for Disclosure, etc.” (Paragraph C below).

B. Purpose of Use of Individual Number and Specific Personal Information

The purpose of use of specific personal information acquired and held by the Company shall be within the scope of Process Related to an Individual Number as prescribed in the Act on the Use of My Numbers to Identify a Specific Individual in the Administrative Procedure (the My Number Act).

* Specific Personal Information: Individual Number (My Number) and personal Information that includes the Individual Number

Type of Specific Personal Information Purpose of Use
  1. Specific personal information concerning customers: Self-employed worker (real estate owner, training lecturer, etc.)
Processing of matters related to statutory records including payment records of remuneration, fee, contract money, real estate rentals, etc.
  1. Specific personal information concerning shareholders of the Company
Processing of matters related to statutory records including payment records of dividends, etc.
  1. Specific personal information concerning dependents of employees, etc. of the Company: Dependents of employees and officers of the Company, the insured persons under National Pension No. 3, and others
Processing of matters related to preparation of withholding records, affairs related to notifications pertaining to health insurance and employee’s pension insurance, affairs related to notifications pertaining to the insured persons under National Pension No. 3
  1. Specific personal information entrusted from transaction partners
Performance of contracts, etc. with transaction partners in the Company business operations

C. Matters Concerning Procedure, etc. to Meet “Request for Disclosure, etc.”

1. Contact Address for Forwarding of “Request for Disclosure, etc.”

Please send by post to the General Service Office the prescribed application sheet by attaching the necessary documents.
Please note that we can not accept any request for disclosure, etc. unless it is sent by post.
Please write in red, on the front side of the envelope, that application documents for disclosure of personal information are enclosed.

Personal Information Protection General Service Office

2-6-1 Koraku, Bunkyo-ku, Tokyo 112-8560
NEC Networks & System Integration Corporation
Personal Information Protection General Service Office

2. Documents (Forms), etc. Submitted Together With Request for Disclosure, Etc.

When making a request for disclosure, etc., please download and fill out either of the written request forms prescribed by the Company as specified in Item (A) below according to the purpose of the request, and send it by post, enclosing the documents specified in Item (B) below for identity confirmation.

* When you can not download the request form required, please consult with the Personal Information Protection General Service Office (Paragraph D below) using the inquiry form. We will later mail the request form as you require.

(A) Request Forms Prescribed by the Company

* The link destination of each request form shall be each of the following PDF files.

(B) Official Certificates Capable of Verifying Identity of Principal or His/her Representative

(2) Documents for Verifying of Identity of Representative
  1. When a request is made by a person having parental authority or an adult guardian
Documents of each of Item A and Item B below are required.
A. One copy of any of the items below
  • a transcript of the family register
  • an extract of the family register
  • a certificate issued by a family court
  • a certificate of registered matters and a document certifying the qualification of such person
* Each document must be restricted to the one prepared within 30 days before the date of the request for disclosure, etc.
* Please process, by blacking out, the domicile of origin information.
B. Document of Verification of Identity of Person Having Parental Authority or Adult Guardian ( Paragraph (1), Item 1 above)
  1. When a request is made by a representative entrusted by a principal
Documents of each of Item A, Item B and Item C below are required.
A. Letter of Proxy with the signature and seal of the principal
B. Seal certificate for the same seal as the principal’s seal that is affixed on the letter of proxy
C. Document of Verification of Identity of Representative (Paragraph (1), Item 1 above)

When there is any deficiency or ambiguity in the submitted documents, we will notify you to that effect. If you have not submitted the corrected documents within the specified period, we will return the documents sent, deeming that a request for disclosure, etc. has not been made.

3. Method of Bearing or Collecting a Postage Charge for “Request for Disclosure” or “Request for Notification of Purpose of Use”

When making a “request for disclosure” or a “request for notification of purpose of use,” please enclose, together with the request form, a postage stamp for 550 yen (we will use it as a registered mail charge when giving our reply) (as of April 1, 2014).

If there is any deficiency in the return postage or if the return postage is not enclosed, will notify you to that effect. If you have not effected the required payment within the specified period, we will return the documents sent, deeming that a request for disclosure, etc. has not been made.

* You may be requested to pay additional charge, depending on the content. In such case, we will send you a relevant estimate in advance.

4. Other Precautions for “Request for Disclosure, etc.”

  1. In cases falling under any of the items below, we may not accept a request for disclosure, etc. ・When the address described in the request from is not consistent with the address described in the identity verification document or the principal’s registered address held by the Company and, as a result, verification of identity of the principal can not be made ・In the event that a request is made by a representative and when the power of attorney can not be confirmed ・When, due to deficiency or ambiguity in the prescribed request form, a request can not be submitted within the specified period ・when the object of a request for disclosure does not fall under the “personal information subject to disclosure” ・When the measures based on the Personal Information Protection Act are not required
  2. We will handle personal information acquired in connection with a request for disclosure, etc., only within the scope necessary for such request for disclosure, etc. We will retain the submitted documents for five years after completing our response to the request for disclosure, etc. and thereafter dispose of such submitted documents.
  3. We may need some time until we can reply to a request for disclosure, etc., depending on the nature of the request.
  4. Please note that, as a result of submitting a request for discontinuation of use of “personal information subject to disclosure,” a request for erasure thereof or a request for discontinuation of provision thereof to a third party, you may no longer be able to utilize services, etc. for such personal data (personal information).

D. Contact Address for Inquiry, Complaint and Consultation

If you have an inquiry about the content of “Privacy Policy” and “Personal Information Subject to Disclosure” or a complaint or question about the handling of personal information and personal information protection management systems, please contact the Personal Information Protection General Service Office below by mail or by using the “inquiry form,” or consult with the accredited personal information protection organization below.

Personal Information Protection General Office

NEC Networks & System Integration Corporation
Personal Information Protection General Service Office
(address: 2-6-1 Koraku, Bunkyo-ku, Tokyo 112-8560)

Inquiry Form [new window]

Accredited Personal Information Protection Organization
JIPDEC
Contact Address for Settlement of Complaint

E. Request for Customers Under 16 Years of Age

Customers under the age of 16 intending to provide personal information to the Company are kindly requested to do so with the consent of a parent.

F. Notice Concerning this Website

1. Use of Cookies

This Website contains certain pages in which a technology called “cookies” is used to enable the customer accessing this Website to utilize this Website more conveniently at its future visits to this Website.

Cookies are a standard technology in the industry by which a webserver identifies a customer’s computer.
Cookies can identify a customer’s computer but can not identify a customer himself/herself unless the customer inputs his/her personal computer details. You may disable the cookie function by changing the setting of the browser you are using, but in some cases you may no longer be able to utilize all or a part of services on the pages of the Website.

2. Encryption of communication

In this Website, the encryption technology by Secure Socket Layer (SSL) protocol may be used for the protection of personal information of customers.

SSL is the encryption technology to prevent leakage of information communicated between the browser and the webserver.
Use of SSL enables transmission of an encrypted customer’s personal information, resulting in improved security.

For utilization of SSL encrypted communication, your browser must be compatible with 128 bit SSL.

(For Reference) Meaning of Term

1. Personal Information

“Personal Information” means information about an individual that can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

2. Personal Information Protection Management System

“Personal Information Protection Management System” means, with regard to personal information provided for use in the Company’s business operations, the management system of such personal information including planning, implementation, inspection and review of the policy and system to protect the rights and interests of individuals, while taking into consideration the usefulness of such personal information.

3. Personal Information Subject to Disclosure

“Personal Information Subject to Disclosure” means personal information that consists of an assembly of information systematically arranged in such a way that specific personal information can be retrieved by a computer, or an assembly of information that is systematically arranged and classified in such a way that specific personal information can be easily retrieved as a result of putting in order such personal information according to a certain rule, and which includes a table of contents, indexes, codes and others, for which the Company owns the authority to respond to all requests by a principal including disclosure, correction, addition or deletion of the content, discontinuation of utilization, erasure, and discontinuation of provision to a third party.

4. Principal

“Principal” means the specific individual that the Personal Information can be used to identify.

5. Request for Disclosure, etc.

“Request for Disclosure, etc.” means, with regard to Personal Information Subject to Disclosure, the request by a principal for notification of objectives of use, for disclosure, for correction, addition or deletion of the content, for discontinuation of use, or for erasure and for suspension of provision to a third party.

About Privacy Mark

The Company gained accreditation of the privacy mark from the JIPDEC.
The privacy mark is awarded to business operators that conform to the JIS (Japan Industrial Standard) Q 15001: 2006 “Personal Information Protection Management System Requirements” and maintain a system of taking appropriate preventive measures for personal information.

Privacy Mark

Click "Privacy Mark" to go to website of JIPDEC.

Inquiry

Inquiry [new window]

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