CS (Customer Satisfaction)
Policy for CS Promotion Activities
To become a company that is trusted and chosen by customers through offering valuable products and services for customers, NESIC aims to create a corporate culture in which all employees can grasp, and think and act based on, customer expectations.
To this end, upholding “obtaining customer trust” as the key policy, we promote various activities to improve customer satisfaction, which are implemented at each internal organization under specific themes.
Annual Customer Survey
We regularly ask customers to rate our business activities. We then use their input to identify matters requiring attention and implement improvement measures.
Survey on Business Operations
When a project is completed or it is time to renew an agreement, we ask customers to evaluate the quality of our business operations, products, and services, and use customer input to make improvements and develop solutions for problems customers are facing.